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Return Policy

All products are covered by a One Year Standard Warranty and our Standard Terms & Conditions of Sale Apply

We are very confident with the quality of our products, so normally you don't need to return the goods at all, but however if you need to do that under some exceptional circumstances, please make sure the below:

  • You need to return your items to us within 14 working days beginning with the day which the goods are delivered.
  • We recommend you post your returns to us using a carrier who can provide insurance and tracking. Please note: until the parcel reaches us, it is your responsibility.
  • Goods and packaging must be as new, if deemed as used your return will be rejected.
  • You (buyer) are responsible for the return shipping charges if you are returning items because you have changed your mind, and we will not refund you original delivery charge.
  • Returned items must not have any signs of abuse or intentional damage.
  • Refunds are usually processed within a few days of us receiving the goods back. Please allow up to further week for the amount to show on your account (depending on your banks processing time period). We will refund you by the same method as payment (i.e. same card, Paypal)
  • If you think the item your received is faulty or have any other questions please get in touch with our 'Contact Us' page or via email sales@universal-supplies.co.uk